Common Technical Problems
Issue: I use Internet Explorer version 11 and I am not able to view the course.
Possible Solution: Use Google Chrome
AG Bell's learning management system is not compatible with IE 11. Please download Google Chrome to access the course.
Issue: I click "go" and the course doesn't do anything.
Possible Solution: Disable Popup Blocker
Popup blockers are programs built into your computer’s web browser (internet Explorer, Firefox, etc.) to prevent windows from automatically opening.
There are also numerous add-in programs, such as the Google and Yahoo toolbars, that can add Popup blocking capability to a browser that doesn’t support it directly.
Some pop-up blockers can be overridden by holding down the control (CTRL) key when clicking a link.
If you see a yellow warning bar descend from the top of your browser, click on the bar and choose to add the AG Bell e-learning site to your allowed list or to temporarily allow pop-ups.
Disable your pop-up blocker, or add AG Bell e-learning site to your list of exceptions. Here are the uninstall directions for some popular pop-up blockers.
Issue: My computer froze before I completed my training!
Possible Solution: Clear Browser Cache
Freezing or stalling may be caused by a corrupt browser cache. To rectify this problem, try:
This problem may be resolved by clearing the browser cache manually. This process varies depending on browser. Please see below for specific browser instructions.
Microsoft Internet Explorer v. 5+ (Windows)