Common Technical Problems


Issue: I use Internet Explorer version 11 and I am not able to view the course.

Possible Solution: Use Google Chrome


AG Bell's learning management system is not compatible with IE 11. Please download Google Chrome to access the course.

Issue: I click "go" and the course doesn't do anything.

Possible Solution: Disable Popup Blocker

Popup blockers are programs built into your computer’s web browser (internet Explorer, Firefox, etc.) to prevent windows from automatically opening.

There are also numerous add-in programs, such as the Google and Yahoo toolbars, that can add Popup blocking capability to a browser that doesn’t support it directly.

Option 1
Some pop-up blockers can be overridden by holding down the control (CTRL) key when clicking a link.

Option 2
If you see a yellow warning bar descend from the top of your browser, click on the bar and choose to add the AG Bell e-learning site to your allowed list or to temporarily allow pop-ups.

Option 3
Disable your pop-up blocker, or add AG Bell e-learning site to your list of exceptions. Here are the uninstall directions for some popular pop-up blockers.

Google Toolbar

If the Google Toolbar is blocking the AG Bell e-learning site, there are three ways to disable it:

  • To let a pop-up through on a one-time basis, press and hold the Ctrl key as you click on a link to navigate to a new page.
  • The pop-up blocker can also remember certain sites and allow them to launch pop-up windows. To add agblearning to your list of permitted sites, click on the pop-up blocker button while viewing the AG Bell e-learning home page (http://www.agbelllearning.org).
  • To completely disable the pop-up blocker, click the Options button in the Google toolbar and clear the checkbox next to Popup Blocker in the Accessories section.
Yahoo Toolbar

If a Pop-Up Blocker is blocking the AG Bell e-Learning page, there are three ways to override it:
  • Turn off Pop-Up Blocker by clicking the Pop-Up Blocker menu and deselect Enable Pop-Up Blocker. The toolbar button changes to indicate that the blocker is disabled.
  • Press and hold the Ctrl key while clicking a link to override Pop-Up Blocker and allow any pop-up windows resulting from the click.
  • Add the source of the pop-up window to your Allowed List by clicking the Pop-Up Blocker menu and selecting Always Allow Pop-Ups From http://www.agbelllearning.org. Then select AG Bell e-learning from the Sources of Recently Blocked Pop-Ups list and click Allow.
AOL Toolbar
  • Click Settings on the AOL toolbar.
  • Click Pop-Ups in the Essentials tab.
  • In the Web Pop-Ups tab of the Pop-Up Control Settings window, select Allow Web pop-ups from these sites from the available options.
  • Enter http://www.agbelllearning.org and click Add. Click : Save.
Microsoft Windows XP (SP2)

When you install the Windows XP Service Pack 2 (SP2), Pop-up Blocker is automatically turned on in Internet Explorer and set to the medium setting, which means that it will block most automatic pop-ups. To allow Pop-ups from the AG Bell e-learning site:
  1. Launch an Internet Explorer browser window.
  2. In the Tools toolbar menu, point to Pop-up Blocker, and then click Pop-up Blocker Settings.
  3. Type http://www.agbelllearning.org in the Address of Web site to allow box, and then click Add. Click the Close button to exit.
Pop-Up Stopper

If you have Pop-Up Stopper, an icon will appear in the bottom right hand corner of your screen.
  1. To disable the blocker, right-click on the Pop-Up Stopper software icon.
  2. Un-check the checkbox next to Enable pop-up blocking.
  3. You can re-enable the software when you are finished on the AG Bell Learning site.
Mozilla
  1. Open the Edit toolbar menu and choose the Preferences option.
  2. On the right-hand column, under the Privacy & Security Preferences category, click on the Popup Windows topic. (If no sub-categories are visible, double-click on the title Privacy & Security to expand the list.)
  3. You can either de-select the box next to Block unrequested popup windows to completely disable the pop-up blocking software, or add AG Bell e-learning to a list of allowed sites.
  4. To do this, click the 'Allowed Sites' button, type http://www.agbelllearning.org into the text field, and then click the Add. Click OK.
  5. An alternative method of doing this is to browse to the AG Bell e-earning website (http://www.agbelllearning.org), and then click on the Tools toolbar menu. Choose Popup Manager and then select the Allow popups From This Site option.
Firefox
  1. Go to the Tools toolbar menu and select Options.
  2. When the Options window opens, click on the Web features icon in the left-hand panel.
  3. Uncheck the box next to Block Popup Windows. Then, click the OK button to exit the Options window.
  4. Alternatively, you can leave the Block Popup Windows box checked and click on the Allowed Sites button to the right of it. In the Allowed Sites window that opens, type http://www.agbelllearning.org in the text field beneath Address of the web site. Click the Allow button to the right of the text field and then click OK.
Popup Manager (for Internet Explorer)
  1. Go to the Tools toolbar menu and select Options.
  2. When the Options window opens, click on the Web features icon in the left-hand panel.
  3. Uncheck the box next to Block Popup Windows. Then, click the OK button to exit the Options window.
  4. Alternatively, you can leave the Block Popup Windows box checked and click on the Allowed Sites button to the right of it. In the Allowed Sites window that opens, type http://www.agbelllearning.org in the text field beneath Address of the web site. Click the Allow button to the right of the text field and then click OK.

Norton Internet Securities One of the more common popup blockers now is included in Norton's Internet Security suite. One of the easiest ways to identify if you have Norton's Internet Security suite is to locate the icon in the system tray.This is also how you can disable it temporarily. To disable it:

1. Right click on the icon
2. Choose Disable from the menu

 

Issue: My computer froze before I completed my training!

Possible Solution: Clear Browser Cache 

Freezing or stalling may be caused by a corrupt browser cache. To rectify this problem, try:

Option 1

This problem may be resolved by clearing the browser cache manually. This process varies depending on browser. Please see below for specific browser instructions.

Microsoft Internet Explorer v. 5+ (Windows)

  1. Click Start, select Settings and Control Panel.
  2. Double-click Internet Options to open Internet Properties.
  3. Click the General tab.
  4. Click Delete Files.
  5. Click OK on the Delete Files dialog box.
  6. Click OK.
  7. Close all Internet Explorer windows and then log back in to the training website.
Mozilla Firefox v.1+ (All Operating Systems)
  1. Click on the Tools menu (Mac OS X users click on the Firefox menu).
  2. Select Options (Mac OS X user click on the Preferences menu).
  3. Select the Cache tab.
  4. Click the Clear Cache Now button.
  5. Click the OK button.
  6. Close all Firefox windows and then log back in to the training website.
Apple Safari v.1.2+ (Mac OS X)
  1. 1. Click on the Safari Menu.
  2. 2. Select Clear Cache.
  3. 3. Click on the Empty button.
  4. 4. Close all Safari windows and then log back in to the training website.
Option 2

Proxy Caching

If a large group of users at the same location experiences freezing at the same point in the course, there may be an issue with a proxy server located on site. To resolve this problem, an IT professional should set the proxy server not to cache files from these addresses.
 
Still need assistance?  Please contact us.